Can't Log In?

There's No Password to Forget

ChessBit signs you in with a code, so there's no password to remember or reset. On the welcome screen enter your email, tick the human check and press Send Login Code, then type the 6-digit code we email you.

Use the exact email address you signed up with. A different address starts a new sign-up instead of finding your account.

Email Code Not Arriving?

• Check spam and junk. The codes come from a chessbit.io address, so allow that domain.
• The code is 6 digits and works for 10 minutes, and only the newest code works: every request replaces the last one. If you asked twice, use the second email.
• Wait for the resend countdown (about a minute) before asking again. Requests are limited, and after too many sign-in attempts in a short time you'll need to wait before trying again.
• Exchange or work inboxes sometimes delay automated mail. A personal inbox is more reliable.

2FA Problems

• At sign-in, your authenticator code has to match the current 30-second code, so if your phone's clock has drifted, sync it. Each code works once.
• After 5 wrong codes in a row, 2FA sign-in is locked for 15 minutes.
• Lost your phone? On the 2FA step press Lost your phone? Use a recovery code, type one of the codes you saved (XXXX-XXXX-XXXX; capitals, dashes and spaces don't matter) and press Verify recovery code. Each code works once and 2FA stays on. Once you're in, turn 2FA off and on again in Settings to link your new phone and get a fresh set of codes.
• Lost the phone and the recovery codes? Email support@chessbit.io from your account's email address and tell us what happened. We'll need to be sure it's you before we change anything on the account, so it can take a little time.
• Recovery-code attempts count toward the same 5-wrong-codes lock as authenticator codes. The 2FA step also times out after 5 minutes: if it does, start the sign-in again.

More in Two-factor authentication.

Wallet Login Issues

If you signed up with a crypto wallet, log in by signing the message with the same wallet address (or a wallet you've linked to the account). A different wallet is a different identity to us, so switch back to the original account in your wallet app before signing. If 2FA is on, you'll be asked for your code after signing.

"Something Went Wrong" on the Human Check

The Cloudflare Turnstile check can fail on aggressive ad-blockers, privacy extensions or VPNs. Try disabling extensions for chessbit.io, or another browser.

Account Closed or Restricted?

• "Your account is closed" or "suspended from login": contact support. Those aren't login problems you can fix on your side.
• If login works but the app says your account is under review, that's not a login problem. A compliance or fair-play check is in progress. You'll be notified, and contacting us gets you a human if anything is unclear.