Can't Log In?

Fixes for the common ChessBit login problems — forgotten passwords, missing email codes, and 2FA lockouts.

Forgot Your Password?

Use the email code login instead: choose "log in with email code" on the login screen, and we email a one-time code to your registered address. That gets you in without the password — you can set things straight from account settings once inside.

Email Code Not Arriving?

Check spam/junk — codes come from no-reply@chessbit.io; whitelist it.
Wait for the cooldown before re-requesting; rapid re-requests are throttled.
Exchange or work inboxes sometimes delay automated mail — a personal inbox is more reliable.

2FA Problems

Codes are time-based — if your phone's clock has drifted, sync it (2FA codes have a ±30 second window).
Lost the device? Use one of the recovery codes you saved when enabling 2FA.
Lost the recovery codes too? Contact support and be ready to verify your identity — we can't skip that step, on purpose.

If you signed up with a crypto wallet, log in by signing the message with the same wallet address. A new wallet is a new identity to us — switch back to the original account in your wallet app before signing.

"Something Went Wrong" on the Human Check

The Cloudflare Turnstile check can fail on aggressive ad-blockers, privacy extensions or VPNs. Try disabling extensions for chessbit.io, or another browser.

Account Restricted?

If login works but the app says your account is under review, that's not a login problem — a compliance or fair-play check is in progress. You'll be notified; a ticket gets you a human if anything is unclear.

Still stuck? Ask on Discord or email support@chessbit.io with your username and what you tried — never share your password, seed phrase or 2FA codes with anyone, including us.