Deposit Not Showing Up?

First: Detected vs. Credited

ChessBit notifies you twice: once when your deposit is detected on-chain (usually within a minute of broadcast), and again when it's credited after enough network confirmations. Seeing "detected" means everything is working; the network just hasn't confirmed it yet.

Check Your Deposit History

Open the profile menu → Transactions → Deposits. Each deposit shows its status: confirmations so far while it's pending (for example 4/12 CONF), then credited, or Held / Refunded if something needs attention. The list refreshes itself while anything is pending.

Check the Transaction On-Chain

Look up your transaction ID on the network's explorer:

If the transaction isn't on the explorer, it never left your wallet or exchange. Check there first.

How Many Confirmations Are Needed

During network congestion these can take noticeably longer; that's the chain, not ChessBit.

Common Reasons a Deposit Is Held Instead of Credited

• Below the $5 minimum — held, not lost; support can credit or return it.
• Above the $10,000 single-deposit ceiling — held for a manual check.
• Over your verification level's deposit limit — complete the next level to release it.
• Compliance review — occasionally a deposit gets a manual look; you'll see it as pending.

When to Contact Support

If the explorer shows enough confirmations and 30 minutes have passed with no credit, contact us on Discord or at support@chessbit.io with:

• Your username
• The coin and network
• The transaction ID (TXID)
• The amount and approximate time sent